HOW MUCH ARE YOUR CAKES?
Bespoke cakes vary depending on size and design so in order to give you a quote we ask for this information first.
All of the cakes in our gallery have a guide price. This price may still vary depending on size.
Typically, our bespoke cakes start from £80 for a basic design and carved (2D or 3D) cakes start from £150.
How do I place an order?
Due to the bespoke nature of our business, the quickest and easiest way to place your order is by phone. Our phone lines are open from Monday-Friday 10am-6pm. After hours, you may contact us by email. Our contact details can be found on our contact page.
When enquiring about our cakes please provide as much information as possible; how many people your order is for, the date the order is required, design requirements and a delivery address. The more specific you are the quicker we can provide you with a quote.
How much notice do I need to give?
Generally, 2-3 working days is fine for most cupcake or cake pop orders up to 200 units.
Occasionally we can turnaround orders for next day and sometimes same day delivery within London (as long as the order is placed before 10am).
We try to be as accommodating as possible however we do sometimes have very busy weeks so it is best to book in advance so that we can guarantee availability.
For bespoke orders, it is best to give us 5 days’ notice. If you require a bespoke cake for a weekend event, it is best to order by the Thursday morning at the latest.
WHAT HAPPENS IF I NEED TO CANCEL MY ORDER?
If you would like to cancel your order we require a minimum of 1 weeks notice and a full refund will be issued. If you cancel with less than 1 weeks notice, we reserve the right to charge a 50% cancellation fee.If production of your order has already begun we will be unable to offer you a refund.
What is the minimum order I can place?
Our cupcakes are baked in batches of 12 and since we are a bespoke bakery we ask that you order one flavour per dozen.
Our minimum order for cake pops is 12 per design. If ordering logo cake pops, the minimum order is 30.
Our smallest available cake is 8″. We do offer 6″ cakes but only as cutting cakes for weddings or as part of a larger order.
How does delivery work?
We only deliver cupcakes and large cakes within London. We use 3D Couriers or Addison Lee for all deliveries. Prices depend on your postcode. Please call us for a quote.
Generally Central London deliveries are £15-20.
Cake pops can be delivered nationwide. Delivery is with Royal Mail Special Delivery or UK Mail on a pre-10:30am delivery. The price for sending 12-20 cake pops within the UK is £12. Since we use a third party for our nationwide deliveries we are not liable for any delays or damage to your order once it has left our kitchen. Should there be an issue upon receipt of your order you must notify us within 24 hours.
We can send cake pops internationally, please call us for a quote.
Can I choose a time for my order to be delivered?
For London orders, we use 3D Couriers or Addison Lee same day vans for deliveries, their drivers are trained in handling fragile goods such as our cakes. Since we use a third party for our deliveries we are unable to guarantee a delivery time and are not liable for any delays or damage to your order once it has left our kitchen. We recommend having your order delivered the night before or least 2 hours before your event starts. Should there be an issue upon receipt of your order you must notify us within 24 hours, there is also the option of collecting your order from our kitchen in E8 which is also highly recommended for larger cakes.
I sent an email but have not had a reply.
We endeavour to answer all emails within 4 working hours. However sometimes our bakery can get very busy with all hands-on deck.
If your enquiry is urgent and you haven’t heard back yet it is best to call us.
Are your cakes nut-free?
Most of our cakes do not contain nuts unless stated in the flavour e.g. carrot & walnut, banana & pecan.
We do however use nuts in our kitchen and although great care is taken to ensure there are no nuts in our nut-free flavours there may be traces of nuts in our cakes. We recommend that customers with severe nut allergies do not eat our cakes.
Do you offer any gluten, wheat, egg or dairy free cakes?
Unfortunately, we are not a free-from bakery and therefore are unable to offer this at present.
How can I view my order history?
Log in to your account and you will be automatically redirected to your account page. From here, click the “orders” tab.